Malpensa Airport is fully compliant with EU regulations and laws to guarantee accessible air transportation for all elderly, disabled and reduced-mobility passengers.
Passengers with any form of disability or reduced mobility requiring assistance within Malpensa Airport, through security and boarding an aircraft are advised to contact their airline or travel agent with details of their requirements at least 48 hours prior to the date of departure.
You can refer to the specific PRM section on your airline’s website, and your airline will assign you an IATA code which describes the type of assistance you require.
SEA services are free of charge for passengers and carried out by Sala Amica staff.
Disabled Facilities and Services at Malpensa Airport
Parking
The P2 car park at Malpensa Airport Terminal 1 and P5 at Terminal 2 have spaces reserved for passengers with special needs and/or reduced mobility. These parking spaces are located as close to the terminal as possible.
For free parking, the procedure requires you to contact airport staff for a space allocation then proceed to the cashiers with a car park receipt, original windscreen permit, identity document and travel document (airline ticket).
Cars using the public roads outside the Arrivals and Departures areas, and Sheraton Hotel, are subject to a maximum drive-through time of 10 minutes.
For more information about priority parking visit ViaMilano Parking.
Sala Amica
Sala Amica is an area and service dedicated to passengers with special needs and/or reduced mobility. Sala Amica lounges offer peace, quiet and convenience, and access is free of charge. There are accessible restrooms, qualified staff on hand, internet points and flight information monitors, as well as information leaflets including the Service Charter, Milan Airports Official Guide and Passengers Rights (also available in Braille).
Sala Amica lounges are located at:
- Malpensa Terminal 1 – Departures floor near entrance door number 1 (open 4am-1am)
- Malpensa Terminal 1 – inside each Satellite
- Malpensa Terminal 2 – boarding area gates (open 4am-1am)
There are numerous areas where passengers requiring assistance can contact Sala Amica. Passengers can activate pick-up at the check-in desks or from any of the intercoms marked “Sala Amica Pick Up Point”, which can be found at:
- Terminal 1 – Departures level, entrance doors 12 and 15
- Terminal 1 – Arrivals level, entrance doors 4 and 7
- Terminal 1 – Parking area P2, level -1
- Terminal 1 – Train station
- Terminal 1 – Car rental offices
- Terminal 2 – Departure level, central entrance door
- Terminal 2 – Parking area P5
The terminal is fitted with yellow path finders, Braille on the elevator keys and public phones.
Malpensa Terminals 1 and 2 are connected by a free shuttle bus equipped for use with a wheelchair.
Assistance for the Blind
Terminals are equipped with tactile guide paths and Braille buttons on telephones and lifts. A synthetic voice system indicates the floor where the lift will be stopping. You will need to inform your airline in advance if you are travelling with an assistance dog.
Autism Project
This project protects the rights of passengers with special needs. The purpose of the project is to provide passengers accompanying children or adults affected by ASD with as pleasant, tranquil and smooth an airport experience as possible.
The project offers the possibility of using the online virtual guided tour or booking a preparatory visit of the airport a few days prior to travelling. To book you will need to provide a copy of the ticket bearing the name of the passenger requiring assistance and a completed booking form, with at least seven days’ advance notice.
