Malpensa Airport is fully compliant with EU regulations and laws to guarantee accessible air transportation to all elderly, disabled and reduced mobility passengers.
Passengers with any form of disability requiring assistance within the airport, through security and boarding an aircraft is requested to contact their airline, travel agent or airport with assistance requirements at least 48 hours prior to the date of departure.
Disabled facilities and services at Malpensa Airport
The P2 car park at Malpensa Airport Terminal 1 and P5 at Terminal 2 have spaces reserved for the disabled. These parking spaces are located as close to the terminal as possible. Disabled parking is free upon showing your disabled badge and a legal form of ID, as well as proof of travel at the till prior to leaving the airport.
Cars using the pick-up/drop-off point in the road parallel to Arrivals, Departures and the Sheraton Hotel are subjected to limited 10-minute parking.
For more information about priority parking www.viamilanoparking.eu
Sala Amica airport services for disabled/reduced mobility passengers
Sala Amica is a special area dedicated to passengers with disabilities and/ or reduced mobility. The Sala Amica lounges offer peace and quiet and is free of charge. There are disabled toilets, qualified staff on hand, and flight information monitors, as well as information leaflets including the Service Charter, the Milan Official Guide and the Passenger’s charter which is also available in Braille.
Sala Amica lounges are located at:
- Malpensa terminal 1 – departures near entrance door no. 1 (open 05.30 am to 01.00 am)
- Malpensa terminal 1 – boarding area, Satellite A & B (open 04.00 am to 01.00 am)
- Malpensa terminal 2 – boarding area (open 04.00 am to 01.00 am)
There are numerous areas where passengers requiring assistance can contact Sala Amica. Passengers can activate pick-up at the check-in desks or from any of the intercoms marked ‘Sala Amica Pick Up Point’ which can be found at:
- Terminal 1 Departures level, doors no. 12 and 15
- Terminal 1 Arrivals level, doors no. 4 and 7
- Terminal 1 parking area P2, on level -1
- Terminal 1 at the train station
- Terminal 1 at car rental offices
- Terminal 2 Departure level, central door
- Terminal 2 parking area P5
The terminal is fitted with yellow path finders, braille on the elevator keys and public phones.
Malpensa Terminals 1 and 2 are connected by a free shuttle bus equipped for use with a wheelchair.
This project protects the rights of passengers with special needs. The purpose of the project is to provide passengers accompanying children or adults affected by autism as pleasant and smooth airport experience as possible.
The project offers the possibility of booking a preparatory visit of the airport a few days prior to travelling. To book you will need to provide a copy of the ticket bearing the name of the passenger requiring assistance and a completed booking form with at least 7 days’ notice.
Passengers requiring assistance should contact their airline, travel agent or tour operator at least 48 hours prior to departure to arrange assistance at Malpensa Airport.